Terms of service
Last updated: July 11, 2026
1. General Information
This online store is operated by:
InfoTech Solutions
ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland
Email: support@infotechs.pl
These Terms & Conditions define the rules for using the online store, placing orders, payment methods, delivery, returns, complaints, and customer rights.
By placing an order in our store, the customer accepts these Terms & Conditions.
2. Products and Orders
InfoTech Solutions sells IT equipment, computer accessories, and technology products from recognized manufacturers.
Product descriptions, specifications, images, and availability are provided based on information from manufacturers and suppliers. We make every effort to ensure that all product information is accurate and up to date.
An order is considered accepted after the customer receives an order confirmation email.
We reserve the right to refuse or cancel an order in cases such as:
• Incorrect product availability information
• Obvious pricing errors
• Technical problems preventing order processing
In such cases, any payment made by the customer will be refunded.
Prices and Payments
All prices displayed in the store are shown in Polish Złoty (PLN) and include applicable taxes (VAT), unless otherwise stated.
Available payment methods may include:
• Online payment
• Bank transfer
• Other payment methods available during checkout
The customer receives an electronic invoice or proof of purchase for each completed order.
3. Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Delivery times depend on product availability and the selected shipping method.
We are not responsible for delays caused by the courier company or circumstances beyond our reasonable control.
Right of Withdrawal (EU 14-Day Return Right)
According to EU and Polish consumer protection regulations, consumers have the right to withdraw from a distance contract within 14 days from receiving the product without providing a reason.
To exercise this right, the customer must contact us:
Email: support@infotechs.pl
Returned products should be sent to:
InfoTech Solutions
ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland
The customer must return the product within 14 days after informing us about withdrawal.
The product must be returned:
• Complete
• Unused or with only necessary inspection handling
• With original accessories and packaging where applicable
4. Refund Policy
After receiving and inspecting the returned product, we will process the refund.
Refunds are made using the same payment method used for the original purchase.
Refunds are processed within 14 days after approval. We may delay the refund until the returned product is received or proof of shipment is provided.
The refund includes the value of the product and the lowest-cost standard delivery option available at the time of purchase.
Complaints and Defective Products
If a product is defective, damaged, or inconsistent with the order, the customer has the right to submit a complaint.
To submit a complaint, please contact:
Email: support@infotechs.pl
Please provide:
• Order number
• Product details
• Description of the problem
• Photos or other evidence if applicable
Complaints are handled according to applicable Polish and EU consumer protection laws.
Depending on the situation, the customer may be entitled to:
• Repair
• Replacement
• Price reduction
• Refund
5. Warranty Conditions
Products sold by InfoTech Solutions are covered by manufacturer warranty or applicable statutory rights.
Warranty periods depend on the manufacturer and product category.
Warranty does not cover:
• Damage caused by misuse
• Accidental damage
• Liquid damage
• Unauthorized repairs
• Normal wear and tear
For warranty assistance, contact:
Exceptions to Returns
The right of withdrawal may not apply to certain products where permitted by law, including:
• Products made according to customer specifications
• Personalized products
• Software products after activation or removal of security seals
• Products that cannot be returned due to health or hygiene reasons after opening
6. Personal Data Protection (GDPR)
Customer personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Polish data protection laws.
Personal data is used only for:
• Processing orders
• Delivery of products
• Customer communication
• Handling complaints and returns
• Legal and accounting obligations
For more information, please refer to our Privacy Policy.
7. Final Provisions
These Terms & Conditions are governed by Polish law and applicable European Union consumer protection regulations.
Consumers always retain their rights granted under mandatory consumer protection laws.
If you have any questions regarding orders, returns, complaints, or warranty service, please contact:
InfoTech Solutions
Email: support@infotechs.pl
Address: ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland