Refund policy
At InfoTech Solutions, customer satisfaction is our priority. We want to ensure that you have a clear and convenient return process.
Right of Withdrawal (EU 14-Day Return Right)
Under European Union consumer protection law, customers have the right to withdraw from a purchase contract within 14 days from the date of receiving the goods, without providing any reason.
To exercise the right of withdrawal, please inform us by email at:
After notifying us, the product must be returned within 14 days to the following address:
InfoTech Solutions
ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland
The returned product must be in the same condition as received, including original packaging, accessories, manuals, and proof of purchase where applicable.
Return Conditions
Returned items must:
- Be unused and complete
- Include original packaging and all accessories
- Not show signs of damage or improper use
- Include the order number or proof of purchase
For hygiene and security reasons, certain products may not be eligible for return after opening, where permitted by applicable law.
Examples include:
- Software products with removed seals or activated licenses
- Opened hygiene-related products
- Personalized or custom-made products
- Products that cannot be returned due to their nature
Return Shipping Costs
The customer is responsible for the cost of returning the product unless:
- The product is defective
- The wrong product was delivered
- The return is caused by an error on our part
We recommend using a tracked shipping service when returning products.
Refunds
Once we receive the returned product, we will inspect it and notify you about the status of your refund.
If the return is approved, the refund will be issued within 14 days using the same payment method used for the original purchase.
The refund will include:
- The price of the returned product
- The original standard delivery cost (if applicable)
Additional costs resulting from choosing a more expensive delivery option than the standard delivery method are not refundable.
We may delay the refund until we receive the returned goods or receive proof that the goods have been shipped back.
Damaged or Incorrect Products
Please check your order immediately after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:
Please provide your order number and photos of the issue so we can investigate and provide a suitable solution.
Warranty and Complaints
Products sold by InfoTech Solutions are covered by the manufacturer's warranty or statutory consumer rights according to applicable Polish and EU regulations.
For warranty claims or complaints, please contact:
Contact Information
InfoTech Solutions
ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland
Email: support@infotechs.pl , info@infotechs.pl