Shipping policy
Last updated: July 11, 2026
1. General Information
This Shipping Policy explains the delivery methods, processing times, and shipping conditions for orders placed through InfoTech Solutions online store.
InfoTech Solutions
ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland
Email: support@infotechs.pl
2. Order Processing
Orders are processed after successful payment confirmation or approval of the selected payment method.
We make every effort to process and dispatch orders as quickly as possible.
Order processing time depends on product availability:
• Products available in stock are usually shipped within 1–2 business days.
• Products requiring additional processing or supplier delivery may require longer handling times.
• Customers will be informed about any significant delays affecting their order.
Orders are not processed or shipped on weekends and public holidays.
3. Delivery Methods
We cooperate with trusted courier and delivery service providers to ensure safe and timely delivery.
Available delivery methods may include:
• Courier delivery
• Parcel locker delivery (where available)
• Other delivery options displayed during checkout
The available shipping methods and costs will be displayed during the checkout process before completing the order.
4. Delivery Time
Estimated delivery times depend on the selected shipping method and product availability.
Typical delivery times:
• Poland: 1–3 business days after dispatch
• European Union countries: Delivery time depends on the destination country and courier service
Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.
5. Shipping Address
Orders are shipped to the delivery address provided by the customer during checkout.
Customers are responsible for providing accurate and complete delivery information.
If incorrect delivery information is provided, additional shipping costs caused by address changes or failed delivery attempts may be charged to the customer.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.
Customers can use the tracking number provided by the courier to monitor the delivery status of their order.
7. Delivery Issues
Please check your package immediately upon delivery.
If the package is damaged, opened, or shows signs of damage during transport, please report the issue to the courier and contact us as soon as possible:
Email: support@infotechs.pl
Please provide:
• Order number
• Description of the issue
• Photos of the damaged package or product
Lost or Undelivered Packages
If your order has not arrived within the expected delivery time, please contact us at:
We will cooperate with the delivery provider to investigate the shipment status and find an appropriate solution.
International Shipping
We may offer delivery to selected European Union countries.
International shipping costs and estimated delivery times will be displayed during checkout.
Customers are responsible for providing correct delivery information. Any additional charges required by destination countries, if applicable, are the responsibility of the customer.
Contact Information
If you have any questions regarding shipping or delivery, please contact:
InfoTech Solutions
Email: support@infotechs.pl
Address: ul. Romualda Traugutta 29/2
58-371 Boguszów-Gorce
Poland